Seagate or Western digital

Seagate  or Western digital.

Hard drives! Anyone in the IPCCTV world will tell you these are the only two hard drives that are really used in most digital recorders today. They will also tell you that both are the same , there is no difference, it does not matter which one you use. This is especially true of installers who buy their DVR’s from the manufacturers and install their own hard drives .This can save a lot of money. Most manufacturers will advise against this but all in the know realize that on paper it makes little difference.

But……….

However we have come across a case where it seems some DVR’s really do need the hard drive installed that the product has been tested on. Below we carried out a series of test on a DVR that seemed to fail for no apparent reason the results were surprising and indeed could shed some light onto why DVR’s seem to fail for no apparent reason.

The test.

Below is the findings as described by the technician who carried out the testing…………………….

“I have been undertaking an extensive test on the DVR to emulate some of the issues we are seeing reported in the field”………..

The issues we were hearing were:-

  • Alarms locking up the units
  • Rebooting
  • HDD / recordings missing

I have set up a unit and  over the last 2 weeks, here are the results of my tests:-

Seagate 1Tb ST31000525SV – 2 of them to make 2Tb –  DVR 400ips unit

  • 5 cameras connected (1 camera looped to 4 other inputs)
  • CCTV Camera 1 is set up for motion and also I have turned on Sensor 1 and set to N/O – basically causing the alarm to be permanently on
  • Cameras 2-5 are set for motion
  • Recording schedule set for motion and continuous 24/7
  • Notify set to send alarm data to an internal IP address………….my laptop,……….so not always there (testing to see if a non-connection will cause lockup)

After 1-2 days of me not being present, the unit shows the ‘no HDD’ symbol with a red cross through the symbol………..looking at the System info, no HDD’s are present………reboot and they still do not appear……..when I do a full power recycle, both HDD’s appear again, the system continues recording and all video recording is still present (up to the point where the HDDs disappeared obviously)

last week, I observed the unit reboot after 3 hours, and when I checked the System info, one of the HDDs had disappeared……..a couple of hours later, both HDDs had gone after another reboot

So, I had taken delivery of 2 x Western Digital 1Tb HDDs Caviar AV 10EVDS and proceeded to put those into the  DVR in question

It is now Wednesday (5days later) and the exact same test has been performed with no reboot, lockup or HDD / Video recording loss……………….this leads me to suspect the following:-

  • The Seagate drives we were using were a faulty batch (possible but unlikely)
  • The Seagate drives we were using are actually not fully compatible with the DVR firmware, even though the manufacturer gave us the part number (possible)
  • The Seagate drives were not correctly inserted  by the client and my changing the drives to another unit is purely coincidental and corrected the fault – again  unlikely

Conclusion , it would seem that there is some subtle difference between the hard drives that has caused the DVR to crash although in practice this is not really possible the testing proves that somewhere within the firmware of the DVR a problem has occurred with the original hard drives.

When we at integrated CCTV asked the engineer if he thought there was a difference between the hard drives he replied.

“No same spec should make no difference, hard to understand, the Seagate is a good make so its not the Hard drive just the way it works with the DVR”

Feedback.

Has anyone else experienced hard drive failures on your own DVRs that may in fact be caused by a similar problem? If so we welcome your thoughts and feedback.

International Security Exhibitions

We may be based in the UK, but we always like to follow some of the up and coming International Exhibitions!

Volcano ash permitting, we are looking to bring good information on emerging technologies from the following exhibitions in 2010

ESSEN – Essen, Germany 5th to 8th October

ASIS – Texas, USA 12th to 15th October

ISC EAST – New York, USA 3rd and 4th November

more to follow!

CCTV sales squeezed by government cuts.

CCTV Sales take a hit.

Government spending across all areas of its budgets are soon to be cut. This will be like no other cuts we have ever seen before. Some say it is an inevitable consequence of over spending by the previous regime, some say it is not necessary. Whatever you think it is going to happen and this will filter through to effect new CCTV sales.

State spending cuts.

Speaking to many in the industry, one of the biggest concerns is the cut in spending on state funded new builds, especially schools and government buildings. The previous government had many spending plans and this was seen by many in the security industry as the catalyst that was going to kick start the IP camera revolution. New builds are of course the IP CCTV natural market place. Although more expensive than analogue, the big selling point has always been that they are cheaper to install so cost savings would have meant more sales amounting to millions of pounds. This now has all gone, at least in the foreseeable future. So is the new network IP camera revolution about to grind to a rather painful halt?

Hope.

Well looking at the facts it would seem that way but there is some hope on the horizon. Megapixel and HD cameras have undoubtedly brought better quality images to the market and this on its own will encourage people to buy. Remember however always to demonstrate this quality to the end user, talking alone can never sell anything. In addition to this is a rather contentious subject. Historically in times of recession crime rises. It is inevitable, so more crime will be seen across the country industry will have to invest in security. Will it be IP CCTV though?

CCTV, Making do? A bad decision!.

The last two years have been a barren period for new sales of both IP and analogue security equipment especially in the UK. Customers are quite simply just making do, or worse they are letting their systems deteriorate as they either wont or cant afford to keep the systems properly maintained. We know however that once the criminal fraternity are aware that there is limited or faulty security equipment on a site ,that site will get hit time and time again. This leaves the customer with little choice but to take action and often the best action is to spend money on new security.

Olympics 2012.

So what positives can take out of this? Well IP CCTV will become cheaper  and this will help sales. The Olympics is round the corner and this will be a big boost to our industry, and finally and most importantly this recession cannot go on forever, can it??

Hybrid CCTV camera solutions. The way forward!

CCTV what’s next?

In today’s market it cannot be denied that the whole ethos of security and ideas of how customers protect their premises is changing. Many companies are looking to recycle existing security equipment or at the very least their current wiring  infrastructure. New equipment sales and complete upgrades are becoming more difficult to sell as budgets are tightened across all areas of business. Some security companies view this as a depressing fact and have resigned themselves to less sales cutting their staff accordingly. This may however be a little premature.

CCTV servicing.

Service opportunities are rising as existing kit slowly begins to fail and begs to be replaced but a whole new system is often a luxury that many companies just will not stomach. So it is now the time to think smart. Networks and IT technology is a an unstoppable fact of life and upgrades in this area are inevitable so camera solutions have to fit into this ever expanding frame work . The whole situation lends itself perfectly to a hybrid solution.

What is a hybrid solution?

Well a hybrid DVR is simply one that can handle both old analogue technology and the new IP cameras that are seen as the future of CCTV and security. Phasing IP in is less costly but still allows an end user to embrace the new products that can bring extensive benefits. The only proviso being, that the IP cameras  must be specified correctly. The right camera for the right application.

Hybrid CCTV systems.

Forward thinking Installing Companies prepared to use old analogue cameras together with a hybrid DVR will find the first step to new on going sales has been reached. As Hd and Megapixel cameras become more and more prevalent they can be integrated into a hybrid system over a period of time. This is more in the thinking of company accountants looking to find a solution, but one that suits his needs and budgets.

Be flexible, service all the  security solutions on a site!

To grow sales be flexible. Take on one or more of the security disciplines on site. Then, a customer will be more reliant on their installer and again this will give an opportunity for more sales and even integration between the CCTV, access control and intruder panels.

Sales to increase?

So lets not be gloomy about how we can grow sales of megapixel, HD, IP cameras and DVRs. This particular period  of difficult market conditions should really be re-thought as a chance for innovative and forward thinking installers to grow and enjoy the bright future that new IP camera solutions will soon bring.

CCTV and Electronic Security repair.

CCTV repairs.

This week is being dominated by IFSEC and and all the new product releases. This creates much excitement within the security industry especially for manufacturers and installers. End users certainly take an interest but these tend to be from large organisations , those that can afford to upgrade their equipment on a regular basis.

The forgotten majority.

What about those end users who find themselves in a position whereby they have a desperate need for their security arrangements especially CCTV cameras but due to current economic conditions cannot afford to upgrade or renew kit?

CCTV Repair.

In the CCTV and security industry, repairs seem to be a forgotten option. Sales push new equipment all the time and sometimes forget that end users need to believe they are getting a good service as well as advice about new equipment that may be available. Repairing kit must be part of the service we supply.

Who does it?

From experience we find manufacturers seem to charge a fixed rate, often far more than they should and this often leaves installers with little option but to say to their customers that they are better off buying new. A double edged sword . Firstly there is a chance of an upgrade when kit goes wrong but more likely the customer feels let down and is likely to seek an alternative supplier as a result.

Is there a solution?

There are several repair centres popping up around the country looking for a share of an ever increasing repair market. The increase is mainly due to to the reasons i have listed above and of course the huge volume of  CCTV equipment out there .

Maxey Moverley.

Maxey Moverley are one of these centres that currently offer a CCTV and security repair service . They claim to be the largest repair facility in the country and offer a one stop shop for all security equipment repairs.

Domes.

Their repair service covers most makes of PTZ dome cameras and DVRs they offer a rapid turn around and live tracking so the customer can be assured that the repair is in their system and progressing.

Sony.

They are able to repair Sony blocks to component level, have state of the art test equipment and soak test to ensure all repairs have been effective.

Conclusion.

In an industry that seems to have forgotten the importance of being able to repair equipment rather than just replace it,  we see this as a welcome option for installers and end users alike.