Cheap security , worthless service contracts. Where is the industry heading?
Its the worse feeling for any business but sometimes security companies need to learn when the time is right to simply walk away from a potential client. There are times in the security business when we as installers need to know when we are being squeezed too hard. It is very tempting to keep cutting costs to keep a “big name” but if a client is looking for the lowest cost of service in order to fulfil their remit and your organization has built a reputation over the years as highly qualified and trained security professionals, giving a service that is second to none, then you need to have the balls to tell your potential client they need to look elsewhere.
Quite simply put, a company/client prepared to compromise service in favour of cost are not looking for an organization who provides your level of service and commitment. It’s always a fine line of course and we are all out there to make our business a success but some buyers are starting to take advantage of too much good will as companies fight for the ever decreasing contracts on offer.
Most businesses will know when they are being taken for a ride but can’t they help themselves still trying to deliver even if it is at their own expense but they must realize they are just undermining the entire business for a valueless contract. Over the last 3 years or so there have been too many organizations out there prepared to buy business and they will always bid lower then everyone else.
This results in awful service for end users and everyone is a loser, the good suppliers miss out , the customer gets disillusioned and the company that wins the tender makes no profit, sometimes they even make a loss. Minimum wages result for engineers and this drives the good guys out of the industry. The problem is when the dust settles and all involved in the tender process realize the mistakes that have been made …its too late……… for everyone.
If this rings true with your organization then give this blog a retweet and lets put a stop to this practice once and for all.
Tags: cheap security