IP CCTV. Who is to blame when it fails?

Who takes the wrap when the network goes down?

It seems a fairly simple question. A break -in has occurred, there is a very large loss and someone needs to pay up. Well of course it must be the installer who is to blame? Perhaps in the old days of analogue CCTV systems it generally was and often quite easy to prove that this was the case.

Integrated IP solutions means things are different now.

IP security solutions mean that by the very nature of the product there are lots of different technologies integrated into one holistic solution. We now have an installers cameras going onto to a customers network , linked to a router (sometimes wireless) connected to an unmonitored broadband connection. Then we send the data through countless different routes in the Internet cloud, to be finally viewed by a third party monitoring station. Lots to go awry i would suggest and no real way of finding out who is to blame when things go wrong.

Emizon IP monitoring.

The very first thing that installers should insist upon is that the broadband line is properly monitored and Emizon offers that solution. It gives the peace of mind to the installer and the customer that should the broadband line fail for any reason the key holders will be called . In addition it gives the installer the ability following an incident to check that the line was intact at the time.

Third party remote connection.

It is also crucial that the installer has the ability to remotely connect to the customers site at all times. Most DVR’s and VMS software gives a comprehensive log of how the customers network is responding and will also record if any cameras have failed and for what reason .

Logs at the central station.

Finally a central station should be used that offers both the customer and the installer complete transparency when it comes to viewing events stored at the monitoring centre. The best RVRC’s offer this service through a web browser and this can never be underestimated as a service when a dispute arises.

In summary.

With analytics becoming more popular in generating alarms and cameras becoming more powerful in the images they can provide, remote monitoring of  IP camera systems will be increasing. Failure however in picking up incidents will never go away but the best installers will ensure that with extensive testing during the commissioning process and service engineers who always fully test systems during routine maintenance will suffer far fewer incidents and far fewer cases of litigation against them.

Advice on choosing a CCTV installer

My advice to end users is choose your installer with care IT integrators may seem an attractive solution but there is no substitute for a professional CCTV installer.


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